Return and Refund Policy

🔁 Return & Refund Policy

At SoothRelief, we take product quality and customer satisfaction seriously. To maintain a smooth and transparent process, please read our return and refund policy carefully before placing an order.

✅ Return Eligibility:

We only accept returns under the following conditions:

The product you received is damaged or defective
You received a wrong item that is different from what you ordered

📌 We do not accept returns for any other reason, including:

Change of mind
Dislike of product after use
Minor color or design variation

📹 Important: Unboxing Video Required

To qualify for a return or refund:

You must record a clear unboxing video at the time of opening the package.
The video must:
- Show the package being opened from sealed condition
- Clearly show the issue (damage or wrong item)
- Be unedited and in good lighting

This helps us verify your claim quickly and avoid any misuse of the return policy.

📦 How to Request a Return or Refund:

Email us at soothrelief.care@gmail.com within 48 hours of delivery.
Include:
- Your Order ID
- The unboxing video as described above
- A brief description of the issue

Our team will respond within 2 business days to confirm whether your request has been approved.

🔄 Refund Process:

If your return is approved, we will arrange a reverse pickup of the item.
The product must be unused and in its original packaging.
Once the returned item is received and inspected, your refund will be processed to the original payment method within 5–7 business days.

🚫 Refunds Will Not Be Issued If:

The return request is made after 48 hours of delivery.
No unboxing video is provided.
The product is used, damaged by the customer, or not in original packaging.
The issue reported is based on personal preference or change of mind.

🚚 Return Shipping:

Return shipping is covered by the customer, unless the issue is confirmed to be from our side (damaged or incorrect item).
📩 For any queries, contact us at soothrelief.care@gmail.com